0. Introduction
NightFN (nightfn.com) is a marketplace for digital Fortnite accounts and related digital goods. Because everything we sell is delivered electronically and cannot be physically returned, our refund and replacement rules are different from a traditional online shop. This page explains exactly when you are entitled to a refund or a replacement, how to claim, and what is excluded.
By placing an order on NightFN you confirm you have read and accepted this Refund Policy together with our Terms of Service.
1. Scope of this policy
This policy applies to every purchase made on NightFN — including pre-listed accounts, marketplace listings from independent sellers, custom orders, and any other digital service delivered through our platform.
Promotional credit, discount codes, vouchers and any non-monetary balance applied to an order are not refundable in cash and may only be re-credited at our discretion.
2. Refund & replacement eligibility
A refund or replacement may be issued only if at least one of the following applies:
- The purchased product was not delivered within a reasonable time after payment was confirmed.
- The delivered account was invalid or inaccessible at the time of delivery (wrong credentials, immediate lockout, etc.).
- The product materially differs from its description at the time of purchase (missing items, wrong skin count, wrong platform, wrong linkable status).
- The seller recovers, reverts or reclaims the account during the warranty window described in section 3.
3. 14-day warranty
Every account sold on NightFN is covered by a 14-day warranty that begins the moment login credentials are delivered to you. The warranty exists to protect you against seller-side problems during the ownership-transfer window.
What is covered
- The original seller recovers or reverts the account back to themselves.
- You lose access because the seller changes the email or password after delivery.
- The account is locked or restricted due to undisclosed prior seller activity.
When the warranty applies you are entitled to a replacement of equal value or a full refund — your choice. You must open a ticket within the 14-day window and stop modifying the account once the issue is detected, otherwise the claim may be rejected.
4. Situations not covered
Refunds and replacements are not available for issues that occur after delivery and that are caused by the buyer or by Epic Games, including but not limited to:
- Bans, suspensions or restrictions issued by Epic Games for any reason (cheating, account sharing, charge-disputes on Epic's side, etc.).
- Loss of access caused by you sharing credentials with a third party.
- Forgotten passwords or recovery details that you changed yourself.
- Password / email / 2FA changes that you performed before securing the account properly.
- Account recovery attempts initiated by the buyer that fail.
- Buyer's remorse, change of mind, or "I no longer want this skin".
- Any claim opened more than 14 days after delivery.
- Failure to follow the login or hand-over instructions provided with delivery.
Once delivery has been completed and access has been confirmed, responsibility transfers to the buyer.
5. Replacement-first principle
Whenever an eligible issue can be resolved with an equivalent replacement account or with store-credit toward another listing, NightFN will offer that option first. If no equivalent replacement is available, or if you reject the replacement, the order is refunded in full to the original payment method.
6. Request timeline & processing
- Open a ticket within 24 hours of noticing the issue. Requests beyond this window may not be eligible for review unless the 14-day warranty applies.
- Provide your order ID, the date of purchase, and any evidence (screenshots, error messages, recovery emails).
- We respond to refund tickets within 24 hours in most cases. Complex disputes (recovery, bans) may take up to 5 business days while we contact the seller.
- Approved refunds are processed within 1–7 business days after approval, depending on the payment method.
7. Refund method
Refunds are returned to the original payment method. Card payments are reversed through our payment processor; cryptocurrency refunds are issued in the same coin to the address you provide; voucher payments are refunded in store-credit of equal value.
We are not responsible for delays caused by your bank, card issuer, or blockchain confirmation times.
8. Chargebacks & disputes
Customers are required to contact our support first before initiating any chargeback or payment dispute. Most issues are resolved within hours through a ticket and never require a chargeback.
Initiating a chargeback or payment dispute without prior contact, or after a refund/replacement has already been offered, may result in:
- Immediate suspension of any active orders.
- Permanent restriction of your NightFN account and associated emails / IPs.
- Submission of full evidence (delivery logs, IP, device, communications) to the payment processor and, where applicable, escalation for fraud.
9. EU/UK consumer rights
Under EU and UK consumer law (Directive 2011/83/EU, the Consumer Rights Act 2015), the standard 14-day right of withdrawal does not apply to digital content once supply has begun with your prior express consent and acknowledgement that you thereby lose the right of withdrawal. By completing checkout and accepting our Terms of Service you give that consent.
Your statutory rights against faulty digital content remain unaffected — sections 2, 3 and 5 of this policy implement those rights in practice.
10. Contact
For any refund question, open a ticket via our Contact page or message us on Discord. Please include your order ID and a clear description of the issue — the more detail you provide, the faster we can help.